Notices

Mortgage customers - Your mortgage statements are now available on our Online Service. Printed copies of your mortgage statements have been sent to you by post and should arrive by Friday 30 January.

We’re pleased to let you know that your mortgage statements are now available to view on our Online Service. To view these log in to the Online Service, select ‘View account’ and then within the ‘Mortgage account summary’ page, click on ‘Statements’.
Savings customers - interest rates on many of our variable rate savings products will be decreasing from 29 January. We have emailed or written to you to let you know of how these interest rate decreases affect you. See our variable savings rate changes
The Bank of England Base Rate decreased by 0.25% to 3.75% on 18 December 2025. Read more about our rate changes

Savings: Interest rates for Windfall Bond will decrease by 0.25% from 1 January 2026. We will write to all customers individually to confirm the new rates.
Mortgages: Tracker mortgages will change on 25 January 2026 and we will write to customers individually with revised payment details where the new rate exceeds the minimum rate (or ‘floor’) already applying to their mortgage.

We'd love to hear your thoughts!

Take part in our survey and as a thank you, we'll donate £10 to Epsom & Ewell foodbank for each completed survey

Your feedback is really important to us and we'd love to hear your thoughts on our series of money guides for children.

Once you've had time to look at the guides and activities included, please click on the link below to complete our survey via SurveyMonkey.

For each completed survey we'll donate £10 to Epsom & Ewell foodbank - a project helping to stop hunger in our local area.

Thank you!