Notices

Friday 19 December: We are currently experiencing issues with our secure messaging facility on our Online Service. If you still need our help, you can contact us by email (mortgage.service@familybsoc.co.uk or savings.service@familybsoc.co.uk) or call us on 03330 140144. We apologise for any inconvenience caused.
The Bank of England Base Rate decreased by 0.25% to 3.75% on 18 December 2025. Read more about our rate changes

Savings: Interest rates for Windfall Bond will decrease by 0.25% from 1 January 2026. We will write to all customers individually to confirm the new rates.
Mortgages: Tracker mortgages will change on 25 January 2026 and we will write to customers individually with revised payment details where the new rate exceeds the minimum rate (or ‘floor’) already applying to their mortgage.
View our Christmas opening hours and information on bank transfer processing times over the Christmas period.

We'd love to hear your thoughts!

Take part in our survey and as a thank you, we'll donate £10 to Epsom & Ewell foodbank for each completed survey

Your feedback is really important to us and we'd love to hear your thoughts on our series of money guides for children.

Once you've had time to look at the guides and activities included, please click on the link below to complete our survey via SurveyMonkey.

For each completed survey we'll donate £10 to Epsom & Ewell foodbank - a project helping to stop hunger in our local area.

Thank you!