Online enquiry form (TEST PAGE)

Online Service

If you need help with our Online Service, please visit our Online Service account management page or call our dedicated Online Banking Team on 03300 243406.

Complaints

If you would like to make a formal complaint, please visit our Complaints page, and complete the enquiry form on there instead.

Withdrawals

Please note: We are unable to accept withdrawal requests via this enquiry form. If your account allows withdrawals, you can either send us a secure message using our Online Service, call us on 03330 140144, visit our branch or post a signed letter.

Q for Service - what wording would you like added for the transfer/closure part of the query? please confirm?

Statements & Interest Certificate

If you require an interest certificate for your savings please complete our savings interest certificate form and we will arrange for this to be sent out to you.

Savings application pack request

Mortgages - Direct Debit

If you want to change your direct debit details please complete our direct debit mandate form and we will arrange this for you. Please note we will need five working days following receipt of this form to change the details. Any changes made within 10 working days of your current payment date won't start until the next month.

Mortgages - Redemption Request

To request a mortgage redemption statement please provide us with the following information and press submit. Please also ensure you have provided us with your mortgage account number.

Mortgages - Product Switch Request

If you wish to switch your mortgage you can do this online, by completing our mortgage product offer request form.

If you have a question or require more information about switching your mortgage, please confirm below and one of our Family Service Team will get back to you.

Mortgages - Statements / Interest

If you need a copy of your annual mortgage statement you can download this from our Online Service.

If you're registered for the Online Service, simply log in and select ‘Statements’ from the ‘Mortgage account summary’ page. 

If you are not registered for the Online Service we are happy to email you a duplicate mortgage statement free of charge. Please state the year you require below and ensure you have supplied us with your mortgage account number. 

We will arrange for this to be posted to you within three to five working days.

If you require a list of mortgage account transactions please state the date range below and ensure you have supplied us with your mortgage account number.

Please tick the boxes below to confirm that you are happy to receive this information by email and to pay the mortgage charge that will be incurred. A mortgage charge will added to your mortgage account, you'll pay interest on it at the same rate as the rest of your borrowing. You can find a breakdown of our mortgage charges on our website.

We will arrange for this to be sent to you within three to five working days.

Please ensure you have supplied us with your mortgage account number.

Please tick the boxes below to confirm you are happy to receive this interest figure by email and to pay the mortgage charge that will be incurred. A mortgage charge will added to your mortgage account, you'll pay interest on it at the same rate as the rest of your borrowing. You can find a breakdown of our mortgage charges on our website.

We will arrange for this to be sent to you within three to five working days.