Notices
  • Please note that our Market Tracker Cash ISA (2) has been withdrawn from sale. Any customers that have recently applied for this account will have 15 calendar days to initially fund their account.

  • Mortgage products - On Tuesday 30 September 2025, we made changes to our mortgage product range. This included decreases across many of our Fixed Rate products for Owner Occupier and Buy to Let products.

    Buy to Let Limited Companies

    In addition we launched new Fixed Rate products for Buy to Let Limited Company landlords (UK registered companies) who have expat shareholders and/or directors in our acceptable list of countries.

    Managed Mortgage Rates and Discounted Variable Rates

    From 1 October 2025, we'll be decreasing our Managed Mortgage Rates (MMR) by 0.25%. All on-sale discounted variable product rates and other details, including representative examples displayed on our website, have been updated to reflect these lower rates.

    We have written to existing customers who have been impacted by this change, with details relevant to them.

  • We've made some improvements to our Online Service. With several enhancements and added benefits our Online Service is now simpler and easier for you to use.  Online Service changes

  • Online Service update. Due to planned essential maintenance, our Online Service will be unavailable between 9.00pm to 12:00am on Saturday 11 October. We apologise for any inconvenience this may cause.

Secure document upload

Upload and securely send us the documents that have been requested.


If you are sending us proof of ID for savings and mortgage applications please ensure these documents are correctly certified (if required) otherwise we will be unable to accept them, which may delay your account opening. Check how to correctly certify your documents.

Savings applications

For savings applications we can accept proof of ID uploaded here. When you have your documents ready and they’ve been certified (if required), you can upload them either by simply taking a photo of them using a mobile device, or by selecting the file from your computer.

Your document must:

  • Show your face (for photo ID) and details clearly
  • Have the same name as appears on your application
  • Be current (NOT out of date)
  • Show all four corners of the documents.

It must also be:

  • In colour
  • Unaltered by computer software
  • Not more than 10MB
  • A jpg, pdf or png file.

Mortgage applications

For mortgage applications, we can only accept uploaded proof of ID that has been appropriately certified.

 

Need any help?

If you have any questions or should you encounter any issues then please contact us.

 

 

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