• Homes for Ukraine - important information can be found here.

  • Monthly savings statements - From May we will be sending future monthly statements of electronic transactions on your savings account by email. More details on how to view your statement and the new process can be found here.

  • Following the Bank of England’s decision to raise the Bank Rate by 0.25% to 1.00% on 5 May 2022, Windfall Bond and Tracker Savings Bond rates will increase by 0.25% from 1 June 2022. We are reviewing our other variable savings rates and will notify customers of any interest rate increase on their account. Tracker mortgages will change on 25 June 2022 and we will write to customers individually with revised payment details where the new rate exceeds the minimum rate (or ‘floor’) already applying to their mortgage. (Notice updated 06/05/2022)

Downloadable mortgage forms

A selection of mortgage forms which may be required during the lifetime of your mortgage with us.

The following forms will open as PDF documents in a new browser window.

Please print and complete the relevant forms and return to:

Family Service Team
Family Building Society
Ebbisham House
30 Church Street
Surrey KT17 4NL

If you are looking for a form that doesn't appear in this list or have any questions please get in touch:

  Ask us to call back   Email us

If you have a Buy to Let mortgage(s) with us and have recently changed your address, please complete our Change of Address form and return it to us in the post.
If you are changing the bank or building society account from which you pay your mortgage you can give us your new bank details using this Direct Debit Mandate form (please note that we will need 5 working days following receipt to change the details).
You can set up a Standing Order if you wish to make regular overpayments or capital repayments, just complete the Standing Order form and pass it to your bank/building society (please note that the account the funds will be coming from must be in the same name as the account with us).

We have more information on overpayments and capital repayments in our frequently asked questions page.


Do you need our help?

If you have questions about your mortgage or need our help please contact our friendly Family Service Team.