Notices
  • It's been a record year for us on the awards front. Read about our latest award win at the Mortgage Introducer Awards, and all the other awards we've won in 2024. Find out more
  • Our Autumn newsletter is now available. You can download it here

  • Mortgage products - From today, Friday 22 November, we've made changes to our mortgage product range. This includes increases across our Owner Occupier Fixed Rate Repayment and Interest-Only products, as well as our Buy to Let Fixed Rate products.

  • Savings: Interest rates for Windfall Bond and Tracker Savings Bond will decrease by 0.25% from 1 December 2024. We will be writing to all customers individually to confirm the new rates.

    Mortgages: Tracker mortgages will change on 25 December 2024 and we will write to customers individually with revised payment details where the new rate exceeds the minimum rate (or ‘floor’) already applying to their mortgage.

    (Notice updated 08/11)

  • Online Service update. Due to planned essential maintenance our Online Service will be unavailable between Thursday 12 December at 10:00pm until Friday 13 December at 2:00am. It will also be unavailable on Sunday 15 December between 8:00am and 6:00pm. We apologise for any inconvenience this may cause.

Managing your mortgage

Useful information to help you manage your mortgage.

Are you registered for our Online Service?

By registering for our Online Service you can:

  • Check your account balance, interest rate and account transactions
  • Drawdown money from pre-arranged mortgage facilities
  • Make payments to your mortgage account

To find out more and to register for our Online Service click here.

Payment difficulties

If you experience difficulty in making your regular monthly payments, you should contact us without delay and we will do our best to help you.

  Ask us to call back   Email us

 

Money Helper produces a number of free guides, including 'Problems Paying Your Mortgage' - please visit their website to download a free copy: Money Helper - Free printed guides

Interest-Only mortgages

The Money Advice Service has compiled a leaflet to help people plan for the future with their Interest-Only mortgage. The leaflet includes frequently asked questions and suggested action plans. A copy of the leaflet is available here.

Frequently asked questions

Over the life of your mortgage with us you will probably have some questions. For your convenience we have compiled answers to our most frequently asked questions.

Do you need our help?

If you have questions about your mortgage or need our help please contact our friendly Mortgage Service Team

Get in touch