• Homes for Ukraine - important information can be found here.

  • Rate changes following Bank of England decision to raise its Bank Rate to 1.25% on 16 June.

    the majority of our variable savings rates have been increased from 24 June. Rate increases for Windfall Bond and Tracker Savings Bond apply from 1 July. (Updated 1 July.)

    Mortgages: our variable mortgage rates will increase and we are in the process of writing to affected customers with details of their revised payments, interest rate and effective date. Product rates now shown on the website reflect this increase. (Updated 1 July.)

Managing your mortgage

Useful information to help you manage your mortgage.

Are you registered for our Online Service?

By registering for our Online Service you can:

  • Check your account balance, interest rate and account transactions
  • Drawdown money from pre-arranged mortgage facilities
  • Make payments to your mortgage account

To find out more and to register for our Online Service click here.

Payment difficulties

If you experience difficulty in making your regular monthly payments, you should contact us without delay and we will do our best to help you.

  Ask us to call back   Email us


Money Helper produces a number of free guides, including 'Problems Paying Your Mortgage' - please visit their website to download a free copy: Money Helper - Free printed guides

Interest-Only mortgages

The Money Advice Service has compiled a leaflet to help people plan for the future with their Interest-Only mortgage. The leaflet includes frequently asked questions and suggested action plans. A copy of the leaflet is available here.

Frequently asked questions

Over the life of your mortgage with us you will probably have some questions. For your convenience we have compiled answers to our most frequently asked questions.

Do you need our help?

If you have questions about your mortgage or need our help please contact our friendly Mortgage Service Team