Notices
  • Savings products - In preparation of the launch of our new and improved Online Service we have temporarily withdrawn online applications for all our savings products. You can still apply for these products by post or in branch. All savings products will be available to apply online from 12 May. We apologise for any inconvenience this may cause.

  • Savings customers: Your 2024 / 2025 Annual Interest Savings Summary are currently being processed and are due to be delivered by 30 April 2025.
  • We’ll shortly be making some changes to our Online Service to make it simpler and easier for you to use.  

    Our new Online Service will have a modern design, improved navigation and many added benefits.  

    Find out more about the changes

  • Mortgage products - On Wednesday 23 April, we made changes to our mortgage product range. These include rate adjustments across our fixed rate products, and an increase to our Owner Occupier Joint Borrower Sole Proprietor maximum LTV to up to 90% (with no additional security required) for loans up to £500,000.
  • Online Service update. Due to planned essential maintenance our Online Service will be unavailable from 6pm until 12am on Wednesday 7 May. Our Online Service will also be unavailable between 5.30pm on Friday 9 May until 9am on Monday 12 May. We apologise for any inconvenience this may cause.

We're making some improvements to our Online Service

Our new Online Service will be launching soon, with several enhancements and added benefits. 


Over the coming months we’ll be upgrading our Online Service. We want to provide you with the best online experience possible, making the Online Service simpler and easier for you to use. 

A new look

  • Modern design
  • Improved navigation
  • Designed for all screen sizes, so easier to use on a mobile or tablet

Added benefits 

Our new Online Service will allow you to:

  • View, save and print your annual ISA, savings accounts and mortgage statement(s)  
  • Set up a savings goal to your savings account (if your account allows)
  • Get in touch with us with an improved secure messaging portal

We’re also introducing two-factor authentication each time you log in, which adds an extra layer of security to your online account.


These improvements are designed with you in mind and we’ll be making the changeover to our new Online Service as smooth and seamless as possible for you.

Look out for more details on our website soon.

 

 

 

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