Notices

  • Online Service update. Due to planned essential maintenance, our Online Service will be unavailable from 8am until 5pm on Sunday 28 July. We apologise for any inconvenience this may cause.

  • We have recently updated our 'How We Use Personal Information' leaflet – with improvements to the transparency of the document and a new section on fraud prevention agencies. The Credit Reference Agency Information Notice (CRAIN) has been removed from the leaflet and instead we provide details of the credit reference agencies’ websites to access this. You can view the latest Privacy notice here.
  • We're here to help if you're experiencing or expect to experience difficulties in paying your mortgage. Find out more. 

Thank you for completing the Notification of Death form

If you haven't already, please send us the death certificate, or certified copy*, to:

Family Building Society
Central Services
Ebbisham House
30 Church Street
Epsom
Surrey
KT17 4NL

We would advise for original documents to be sent via recorded delivery. All original documents, and requested certified copies, will be returned via recorded delivery.

Once received, we’ll write to the Personal Representative (this could be the executor, administrator or legal representative dealing with the estate), or if they are unknown, the next of kin, to let them know what the next steps are and what further information we require. This may take up to 14 days from receipt of the death certificate.

* the death certificate can be certified as a true copy by a solicitor, accountant, bank or building society official, Independent Financial Advisor (IFA), mortgage broker, doctor or a Justice of the Peace. Other professionals are accepted but it may take longer for us to verify their certification.