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Friday 19 December - We are aware of an issue that has affected customers who have made a withdrawal via our Online Service in the last week. Our automated confirmation emails were delayed and have now been sent today. We apologise for any inconvenience caused.
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Friday 19 December: We are currently experiencing issues with our secure messaging facility on our Online Service. If you still need our help, you can contact us by email (mortgage.service@familybsoc.co.uk or savings.service@familybsoc.co.uk) or call us on 03330 140144. We apologise for any inconvenience caused.
- View our Christmas opening hours and information on bank transfer processing times over the Christmas period.
Bank of Mum and Dad FAQs
Find answers to some of the most common questions asked on the Bank of Mum and Dad.
Helping loved ones on the property ladder – what are the options available and things to consider?
Protecting my money / gift / loan
First time buyers: the options available for my family
The involvement of my child’s partners parents
If personal circumstances were to change
Treating siblings fairly
Gift or loan?
Alternatives to gifting / loaning the money
Family assisted mortgages
We offer a number of family assisted mortgage products for those needing extra or family help to get onto the property ladder.
How to run the Bank of Mum and Dad
Our definitive guide on 'How to run the Bank of Mum and Dad' shows how it works and important things to consider
Legal and Financial consideration guide
Useful guidance on the financial considerations and legal implications that families should be aware of when helping loved ones to buy a home.
Conversation guide
Talking about money with family can be difficult. Our simple guide can help both parents and adult children tackle that tricky conversation of financial support.
